Addressing exceptions
Even with solid preparation, most SOC 2 audits reveal a few control exceptions. These are normal and manageable.
Auditors categorize these exceptions into two types:
- Major exceptions: Significant control failures that could impact achieving your control objectives. These need immediate remediation and may affect the auditor’s opinion.
- Minor exceptions: One-off issues or lapses that don’t compromise the integrity of your system. Still need fixing, but they’re unlikely to derail your report.
When an exception is found, your auditor will flag it during the testing phase. You’ll have a chance to respond, provide clarification, or fix the issue before the final report is issued.
For each exception in your final report, you’ll have the opportunity to provide a management response. This should acknowledge the finding, explain root causes, detail corrective actions taken or planned, and specify timelines for implementation.
SOC Frameworks Overview
SOC 2 Basics
SOC 2 Compliance Process
SOC 2 Compliance Process
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