Does Sprinto help handle the Objection on CRM as a Critical System?

In case of handling objections on whether your CRM system should be classified as a critical system or not, Sprinto provides you with all the tools and support necessary to make an informed decision and manage compliance requirements to the best of your ability.

How do you determine the criticality of your CRM system?

The decision regarding the classification of your CRM system as a critical system lies solely with your organization. It will depend on how integral the CRM is to your business operations and the potential risks associated with its usage. 

In case your CRM holds sensitive customer data or is integral to the core business operation, chances are that it will be considered a critical system. In light of this, Sprinto provides features that will let you handle compliance implications in case your organization decides to classify the CRM as critical. Examples of such features include:

1. Vendor management

The first step here would be to track your CRM tool vendor as a critical vendor in Sprinto. This would mean due diligence to ensure that it meets your standards of security and compliance. 

Sprinto supports this process through our dedicated Vendor dashboard with extensive functionalities. It helps you document and check the vendor’s compliance with applicable standards. It makes sure that any risks associated with the CRM vendor are duly identified and managed. 

Enabling these features would be useful for your business to protect the security of your customer information and thus, comply with the audit requirements.

2. Access control

Access control is another very key requirement of compliance related to the authorization of the CRM system itself. Access should only be given to those employees where the CRM forms part of the role performance. Further, access must be regularly reviewed to be current and aligned with the principle of least privilege. 

From Sprinto’s access dashboard, you can efficiently manage and monitor user access. It allows for the assignment of different roles, restriction to access, and regular auditing of user permissions to ensure that your CRM is safe and accessible to authorized personnel only at a given time.