How Fini AI eliminated manual compliance and put trust on the fast track
Fini AI is an agentic customer support solution empowering enterprises with high security needs to deploy headless AI agents to resolve support tickets with near 100% accuracy, in 50+ languages.
Key requirements
A scalable compliance platform to replace spreadsheets by consolidating security controls in one place, structuring compliance management, and taking over manual tracking
Sprinto solution
A comprehensive compliance management platform with pre-built controls, ready-to-use templates, and 250+ integrations to connect with cloud systems, automate busywork, and bring order and clarity to compliance tasks
ISO 27001
SOC 2
GDPR
EU
20 hours
Saved per month on compliance monitoring
3 weeks
To audit readiness for SOC 2, ISO 27001 & GDPR
4 weeks
Saved per deal cycle by the Trust Center
Ready to get started?
The Challenge: Adding security controls without adding to busywork
Security is never one-and-done at Fini AI.
As an AI company building agents that deeply integrate into support systems and routinely handle sensitive information, data security is top-of-mind for the Fini AI team–who consequently enforce and manage a growing set of internal security controls, around masking, encryption, AI cross-training, and more.
However, maintaining these controls turned out to be far too manually intensive.
Deepak Singla, founder and CEO of Fini AI, explains, “We’re always adding security layers to tighten up our posture. But it was just a lot of effort maintaining this manually on documents and spreadsheets, so bringing all of our controls together was a big focus for us.”
Deepak and the Fini AI team wanted a scalable compliance platform that could match their pace, centralize security controls to ensure visibility, and drive momentum by automating control monitoring.
Sprinto fit the bill for us–it offered what we needed, the platform was pretty easy to use, and the team’s responsiveness went a long way in building the trust we needed to take the leap.
The Solution: Efficient compliance management powered by pre-built tools and automation
Fini AI onboarded Sprinto to comply with ISO 27001, SOC 2, and GDPR standards, and went live with the platform in two weeks.
“Our goal was to go live with Sprinto in six to eight weeks, and we were able to do it much before schedule,” says Deepak.
Sprinto’s pre-built tools and consultative approach were crucial to fast-track implementation. Legally vetted, standardized policies, pre-built controls mapped to framework criteria, and extensive cloud integrations enabled the Fini AI team to widen their security net and unify compliance management, in one place.
After activating Sprinto’s consolidated dashboard and assigning control ownership, the team could lean on the platform to proactively alert key stakeholders about at-risk controls and follow up for compliance tasks. As a result, Fini AI was able to bring a clear structure to control management and turn compliance from one team’s mandate into everyone’s responsibility.
Deepak explains, “We wouldn’t have been able to scale the way we have if we were still on spreadsheets. Right from when we onboard someone new, Sprinto continuously tracks compliance and alerts key tasks to complete, so everyone has a security-first mindset and there’s a clear structure in place.”
Leveraging Sprinto’s compliance crosswalks to add controls from different frameworks without repeating the same tasks, Fini AI sprinted to audit readiness for SOC 2, ISO 27001, and GDPR in under three weeks and cleared audits with zero findings.
Sprinto was instrumental in helping us nail timelines and getting us across the finish line. The dashboard shows us how much work’s left for any control, who it’s assigned to, and when it’s due–this way we’re always on top of compliance.
The Results: Structured compliance, continuous monitoring, and faster deals
With Sprinto functioning as their compliance command center, Fini AI has eliminated manual control tracking and embedded compliance at every level of operations–enabling significant savings.
“Sprinto has saved us crazy amounts of time, at least 20 hours a month,” remarks Deepak. “Earlier we’d have to go into a spreadsheet to track controls, with Sprinto it’s all automated and there’s clarity when it comes to managing tasks, access, and security protocols.”
Sprinto’s impact on the company’s ability to demonstrate trust has been equally significant, having helped accelerate deals by three to four weeks.
“Customers have a lot of questions since we’re an AI company and the Trust Center helps make these discussions easier–we can share our policies, compliance reports, pentests, everything prospects need, at the click of a button,” says Deepak.
Today, the Fini AI team continues to make their product more secure and trustworthy, but with much less time and effort spent on managing controls and winning trust. Next up on the compliance journey for Fini AI are ISO 42001, HIPAA, and PCI-DSS, as the company sets its sights on tighter security, newer markets, and bigger deals.
Sprinto has been a true partner and incredibly helpful on our journey of navigating compliances. Deals are much faster and there’s a clear structure in place that we can use to scale compliance to match our growth trajectory.