How Ferve Tickets Systemized Compliance and Accelerated Enterprise Growth

Ferve Tickets is an event ticketing platform powering festivals, venues, and cultural events across Australia, Europe, Hong Kong, New Zealand, the US, and PNG. The platform supports thousands of sessions, integrated POS, barcode scanning, and white-label branding, processing 25,000 events and 5 million tickets annually.

As Ferve expanded into larger enterprises, education, and government clients, compliance became a critical growth requirement.

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How Ferve Tickets Systemized Compliance and Accelerated Enterprise Growth

5 minutes Instant compliance posture visibility for clients

3 months To achieve ISO 27001 readiness

2 months Ahead of schedule, audit wrapped

Before Kantanna + Sprinto

After Kantanna + Sprinto

Compliance became a bottleneck to enterprise growth

Compliance became structured, measurable, and scalable

ISO 27001 (~93 controls) and PCI-DSS (~260 controls) created redundant overhead in terms of engineering effort, evidence collection, and stakeholder coordination.

Control mapping reduced duplication across ISO 27001 and PCI-DSS

Security assessments consumed 50+ hours for a single enterprise client

Enterprise prospects could verify compliance in minutes instead of weeks

Manual processes made scaling to GDPR, SOC 2, and ISO 42001 feel expensive

Framework expansion became efficient through intelligent automation and unified evidence management

“In one case, a client gave us a 300-question security assessment, followed by multiple review rounds and a 15-hour external PCI-DSS audit. It took at least 50 hours of effort just to win the trust of that one client.”

– Rob Raulings
Director, Ferve Tickets

“As soon as we had ISO certification, the next organisation assessed our security posture in 5 minutes.”

– Rob Raulings
Director, Ferve Tickets

Introduction

Ferve Tickets powers the backend of live events at scale, processing processing millions of ticket transactions annually across payment systems, POS terminals, and scanning applications in multiple countries. The environment is as high-volume as it is high-visibility.

As the organization moved into enterprise, education, and government sectors, scrutiny intensified. At this stage, ISO 27001 and PCI-DSS compliance wasn’t optional; they were table stakes that guarded entry. The real challenge now was to build compliance in a way that was systematic, scalable, and built to last.

The Problem

As Ferve expanded into new markets, demonstrating compliance became an increasingly significant operational burden. ISO 27001 required roughly 93 controls, while PCI-DSS required approximately 260, with substantial overlap between them. Without a centralized system to map and manage controls, effort was being duplicated, and documentation became difficult to maintain.

Enterprise prospects raised the bar further. In one case, a client issued a 300-question security assessment, followed by multiple rounds of clarification, a live competency review, and an additional 15 hours with an external PCI-DSS assessor. Passing that single security review required more than 50 hours of internal effort. At the same time, consulting quotes to set up and maintain ISO compliance ranged from $40,000 to $100,000 over three years. And with frameworks such as GDPR, SOC 2 Type II, and ISO 42001 already on the horizon, managing compliance manually was no longer scalable nor cost-effective.

The Solution

After recognizing that one-off compliance efforts wouldn’t scale, Ferve knew they needed a structured, scalable approach that could take them from one framework to many, letting them build incrementally.

Ferve chose Sprinto for its flexibility and scalability. Starting with ISO 27001, they could layer on additional standards as needed without redoing foundational work.

Working with Kantanna, Sprinto’s official partner in Australia, Ferve received hands-on guidance not only on the platform but also on configuring core identity controls, such as Microsoft Entra ID, to align with compliance requirements. This partnership ensured that Ferve built a solid compliance foundation that fit their environment.

After implementing Sprinto, Ferve centralized its compliance system with clear ownership and measurable progress. Using Sprinto’s structured control tracking, the team monitored framework coverage as percentage-based milestones, turning an abstract obligation into visible, actionable progress. Ferve also eliminated duplication across ISO 27001 and PCI-DSS by mapping overlapping controls, allowing a single piece of evidence to satisfy multiple requirements.

On the operational side, automation replaced compliance busywork. Requirements were tracked systematically, due tasks surfaced clearly, and evidence was collected in a structured, repeatable way.

With Kantanna and Sprinto, compliance was now structured and proactive, giving Ferve the foundation to scale confidently.

Impact

The results were immediate and tangible. Ferve completed its internal ISO 27001 audit within three months, and the external audit was wrapped up in just a month, two months ahead of the planned schedule. Moreover, because the evidence and controls were already structured in Sprinto, auditor interactions required only a few additional hours.

With the ISO 27001 certification in hand, enterprise security reviews accelerated dramatically. In one instance, a new client assessed Ferve’s baseline security posture in under five minutes by verifying the certification. Overall, compliance stopped being a reactive burden and became a structured foundation that enabled enterprise growth.

“If you’re serious about getting your compliance programs to the next level, Kantanna and Sprinto will help you get there with a minimum of time and effort. 10/10 would recommend.”

Maria Gonzalez