How Transform9 turned NIST readiness into a lasting advantage

US-based Transform9 builds GenAI-powered virtual assistants for healthcare providers. Its platform enhances appointment scheduling and patient communication with AI-driven voice and chat automation for seamless, efficient care communication.

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2 months Time to achieve HIPAA, NIST CSF, and SOC 2 compliance and certification
3 months Time to complete NIST SP 800-53 Moderate assessment
~70% automated Level of compliance automation ensured across frameworks with Sprinto
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Before Sprinto
After Sprinto
Spent a year working with consultants drafting policies, mapping controls, and preparing for audits under HIPAA, NIST SP 800-53, and NIST CSF, yet progress stayed slow and inefficient.
HIPAA compliance unlocked in 2 months, with NIST SP 800-53 (Moderate) implementation and assessment completed without gaps in 3 months.
Untangling NIST CSF’s 108 controls, NIST SP 800-53’s 1077 controls, and HIPAA’s extensive security and privacy rules to pin down what actually applied, including control overlaps and duplicated evidence.
Sprinto’s guidance and control mapping identified the right controls across frameworks, producing a precise, redundancy-free control set that also readied Transform9 for a SOC 2 Type 2 audit.
AWS Audit Manager could not validate procedural controls that required manual evidence collection, and JIRA Service Management was not effective as a control enforcer, leaving a lean infosec team buried in manual mapping and daily manual vulnerability tracking.
Access control, vulnerability management, and asset tracking centralized and automated under one roof, around 70% automated, with AWS Inspector and Dependabot continuously monitoring vulnerabilities.
“The language of NIST is firm and far-reaching, but complicated. We needed a platform to drive accountability and experts for clear guidance—Sprinto delivered both.”


– Infosec Manager
Infosec Manager, Transform9

“With Sprinto, we centralized and automated access control, vulnerability management, and asset tracking—all key to meeting NIST CSF, NIST SP 800-53 Moderate, and HIPAA requirements—under one roof. As much as 70% is now automated.”


– Infosec Manager
Infosec Manager, Transform9

Introduction

US-based Transform9 builds GenAI-powered virtual assistants for healthcare providers that enhance appointment scheduling and patient communication with AI-driven voice and chat automation for seamless, efficient care communication. As a healthcare-focused SaaS company, HIPAA requirements were already part of how it operated, and its compliance burden was expanding rapidly as it pursued government contracts that would bring StateRAMP, FedRAMP, and FISMA into scope.

Transform9’s infosec team viewed NIST SP 800-53 as a strong baseline for future federal frameworks, while NIST CSF compliance would give the company robust operating principles to guide day-to-day cybersecurity practices, aligned with the requirements of some of the larger frameworks. To reach compliance with NIST CSF, NIST SP 800-53 (Moderate), and HIPAA, Transform9 needed an automation-first GRC platform for comprehensive and continuous visibility into asset inventory, controls, and evidence, particularly for vulnerabilities arising from dispersed production environments and people programs, plus continuous monitoring to maintain infosec oversight, track and report compliance status, and engage confidently in security and compliance discussions.

The Problem

Transform9 spent a year working with consultants on drafting policies, mapping controls, and preparing for audits and assessments under HIPAA, NIST SP 800-53, and NIST CSF, and progress remained slow and inefficient. AWS Audit Manager, though NIST-aligned, could not validate procedural controls that required manual evidence collection. JIRA Service Management, suitable as it was for project tracking, was not effective as a control enforcer, which left the lean infosec team buried in manual compliance mapping and enforcement work. Tracking vulnerabilities manually every day was essential for NIST and HIPAA compliance, and it quickly became a tedious grind.

The difficult part was untangling NIST CSF’s 108 controls, NIST SP 800-53’s 1077 controls, and HIPAA’s extensive security and privacy rules to pin down the exact requirements that applied to Transform9, identify control overlaps, and streamline evidence collection to remove duplication, redundancy, and errors. Clear guidance, right-sized implementation, and a centralized execution system were critical to cutting through that complexity and building a single source of truth. “The language of NIST is firm and far-reaching, but complicated. We needed a platform to drive accountability and experts for clear guidance—Sprinto delivered both,” says Transform9’s Infosec Manager.

The Solution

Transform9 kicked off its compliance journey with HIPAA, working from Sprinto’s out-of-the-box program with pre-mapped controls and checks covering HIPAA’s security and privacy rules. Connecting its cloud stack through Sprinto’s native integrations, Transform9 secured comprehensive asset coverage across code, servers, and personnel while maximizing automation. Transform9 centralized its asset and risk inventory by bringing every cloud service that powers its operating environment into a single, unified view, and enforced control-aligned, role-based access control (RBAC) through the platform for ongoing access reviews and clear audit trails.

From there, Transform9 streamlined compliance by identifying control overlaps, producing a precise, redundancy-free control set applicable across frameworks, and automating control validation, task deployment, and evidence collection. Transform9 monitored vulnerabilities continuously in AWS workloads with AWS Inspector and in GitHub repositories with Dependabot, keeping updates and resolutions aligned with compliance controls. Audit execution and evidence review were centralized in the same place, which closed gaps in control-evidence mapping and kept internal and external audits transparent.

Transform9 also ran an automated vendor risk management program on Sprinto’s integrations, with SSO-based automated vendor inventorying and automated monitoring of vendor risks as well as vendor compliance. Using the platform’s built-in module, Transform9 set a compliance-aligned vulnerability management program in motion for structured and auditable risk assessments, scanning, and more. Transform9 implemented a compliance-aligned access management program through Sprinto as well, centered on role-based access to critical systems (RBAC), automated access reviews, logging, and continuous monitoring of access privileges. “With Sprinto, we centralized and automated access control, vulnerability management, and asset tracking—all key to meeting NIST CSF, NIST SP 800-53 Moderate, and HIPAA requirements—under one roof. As much as 70% is now automated,” says Transform9’s Infosec Manager.

That whole HIPAA program came together in 2 months. For NIST CSF and NIST SP 800-53, Transform9’s infosec team worked closely with Sprinto’s in-house compliance team and specialized NIST compliance partners to implement the right controls from Sprinto’s built-in controls library, creating custom controls where needed and defining precise evidence requirements to ensure full compliance coverage with documented proof. “Of the 1000 odd NIST controls, not all applied to us. Sprinto’s pointed guidance helped us identify and map the right ones, and the platform ensured automated tracking,” says Transform9’s Infosec Manager. The same control mapping carried over to SOC 2, and Transform9 went through its SOC 2 Type 2 audit alongside the others.

Impact

Transform9 completed its NIST SP 800-53 (Moderate) implementation and assessment in 3 months without gaps, and achieved HIPAA certification and the SOC 2 audit in tandem. Transform9 operationalized NIST CSF to support and supplement present and future cybersecurity and GRC programs.

Beyond compliance, Transform9’s infosec team gained new confidence. Its Infosec Manager shares that they can now have clearer, more confident security discussions with engineering and product teams, offering more rigorous and evidence-backed recommendations for guardrails. As Transform9 expands its GenAI capabilities, this compliance foundation sets the stage for more advanced and robust risk management programs in the future. “We’ve built a compliance foundation that even future teams can build upon. Now, we’re ready to pursue higher federal compliance with confidence,” says Transform9’s Infosec Manager.

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Industry Type

Healthcare SaaS / GenAI

Employees

Regions

USA

Funding

Modules used
Continuous Monitoring Access Control Vulnerability Management Vendor Risk Management
Frameworks used
HIPAA
SOC 2 Type II