How Fini AI eliminated manual compliance and put trust on the fast track

Fini AI is an agentic customer support solution that empowers enterprises with high security needs to deploy headless AI agents. Its agents resolve support tickets with near 100% accuracy, in 50+ languages.

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20 hours Saved per month on compliance monitoring
3 weeks To audit readiness for SOC 2, ISO 27001 & GDPR
4 weeks Saved per deal cycle by the Trust Center
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Before Sprinto
After Sprinto
Fini AI kept adding security layers around masking, encryption, and AI cross-training, and maintaining that growing control set on documents and spreadsheets was taking a lot of manual effort.
Fini AI brought every control together in Sprinto’s consolidated dashboard, using pre-built controls, 250+ cloud integrations, and continuous monitoring to take over manual tracking and save at least 20 hours a month.
Fini AI wanted to reach audit readiness for SOC 2, ISO 27001, and GDPR at the pace the business was moving, without repeating the same tasks for each framework.
Fini AI used Sprinto’s compliance crosswalks to add controls across frameworks without duplicating work, reaching audit readiness for SOC 2, ISO 27001, and GDPR in under three weeks and clearing audits with zero findings.
As an AI company handling sensitive information, Fini AI fielded a lot of security questions from customers, and answering them pulled time out of every deal cycle.
Fini AI now shares policies, compliance reports, and pentests through Sprinto’s Trust Center at the click of a button, accelerating deals by three to four weeks.
“We’re always adding security layers to tighten up our posture. But it was just a lot of effort maintaining this manually on documents and spreadsheets, so bringing all of our controls together was a big focus for us.”


– Deepak Singla
Founder and CEO, Fini AI

“We wouldn’t have been able to scale the way we have if we were still on spreadsheets. Right from when we onboard someone new, Sprinto continuously tracks compliance and alerts key tasks to complete, so everyone has a security-first mindset and there’s a clear structure in place.”


– Deepak Singla
Founder and CEO, Fini AI

Introduction

Security is never one-and-done at Fini AI. As an AI company building agents that deeply integrate into support systems and routinely handle sensitive information, data security is top-of-mind for Fini AI, which consequently enforces and manages a growing set of internal security controls around masking, encryption, AI cross-training, and more.

That expanding control set is what drove the search for a scalable compliance platform to replace spreadsheets: one that could consolidate security controls in one place, structure compliance management, and take over manual tracking. “We’re always adding security layers to tighten up our posture. But it was just a lot of effort maintaining this manually on documents and spreadsheets, so bringing all of our controls together was a big focus for us,” says Deepak Singla, Founder and CEO of Fini AI.

The Problem

Maintaining a growing set of security controls turned out to be far too manually intensive. Every new layer added to the posture meant more to track across documents and spreadsheets, with visibility spread thin across them.

What Fini AI wanted was a compliance platform that could match its pace, centralize security controls to ensure visibility, and drive momentum by automating control monitoring. “Sprinto fit the bill for us–it offered what we needed, the platform was pretty easy to use, and the team’s responsiveness went a long way in building the trust we needed to take the leap,” says Deepak.

The Solution

Fini AI onboarded Sprinto to comply with ISO 27001, SOC 2, and GDPR, and went live with the platform in two weeks. “Our goal was to go live with Sprinto in six to eight weeks, and we were able to do it much before schedule,” says Deepak.

Sprinto’s pre-built tools and consultative approach were crucial to fast-tracking implementation. Starting from Sprinto’s legally vetted, standardized policy templates, Fini AI wrote its own policy set on top, then widened its security net using pre-built controls mapped to framework criteria and Sprinto’s extensive cloud integrations (250+ integrations) to unify compliance management in one place.

After activating Sprinto’s consolidated dashboard and assigning control ownership, Fini AI could lean on the platform to proactively alert key stakeholders about at-risk controls and follow up on compliance tasks. That brought a clear structure to control management and turned compliance from one team’s mandate into everyone’s responsibility. Deepak explains, “We wouldn’t have been able to scale the way we have if we were still on spreadsheets. Right from when we onboard someone new, Sprinto continuously tracks compliance and alerts key tasks to complete, so everyone has a security-first mindset and there’s a clear structure in place.”

Leveraging Sprinto’s compliance crosswalks to add controls from different frameworks without repeating the same tasks, Fini AI sprinted to audit readiness for SOC 2, ISO 27001, and GDPR in under three weeks and cleared audits with zero findings. “Sprinto was instrumental in helping us nail timelines and getting us across the finish line. The dashboard shows us how much work’s left for any control, who it’s assigned to, and when it’s due–this way we’re always on top of compliance,” says Deepak.

Impact

Running compliance from a single command center in Sprinto, Fini AI has eliminated manual control tracking and embedded compliance at every level of operations, with significant savings to show for it. “Sprinto has saved us crazy amounts of time, at least 20 hours a month,” remarks Deepak. “Earlier we’d have to go into a spreadsheet to track controls, with Sprinto it’s all automated and there’s clarity when it comes to managing tasks, access, and security protocols.”

Fini AI has seen an equally significant shift in its ability to demonstrate trust, with deals moving three to four weeks faster. “Customers have a lot of questions since we’re an AI company and the Trust Center helps make these discussions easier–we can share our policies, compliance reports, pentests, everything prospects need, at the click of a button,” says Deepak.

Today, Fini AI continues to make its product more secure and trustworthy, with much less time and effort spent on managing controls and winning trust. Next up on the compliance journey are ISO 42001, HIPAA, and PCI-DSS, as the company sets its sights on tighter security, newer markets, and bigger deals. “Sprinto has been a true partner and incredibly helpful on our journey of navigating compliances. Deals are much faster and there’s a clear structure in place that we can use to scale compliance to match our growth trajectory,” says Deepak.

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Industry Type

AI / Customer Support Software

Employees

Regions

EU

Modules used
Pre-built controls Policy Templates Integrations Continuous Monitoring
Frameworks used
ISO 27001
SOC 2 Type II
GDPR